Saldanha Bay Municipality Project

Saldanha Bay Municipality: Pioneering the Future Through Innovation

Saldanha Bay Municipality (SBM) has positioned itself at the forefront of digital transformation by proactively embracing the principles of the Fourth Industrial Revolution (4IR). With a commitment to modernising public service delivery and improving the quality of life for its citizens, the Municipality has launched a strategic initiative to integrate advanced technologies into everyday governance.

Phase 1

Laying the Digital Foundation

Recognising the immense potential of 4IR technologies—such as artificial intelligence (AI), smart resource management, digital safety solutions, and e-government services—SBM has embarked on a journey to future-proof its municipality. As part of this commitment, SBM is developing an open-access, cutting-edge fibre network designed to enhance digital connectivity for all residents. This bold step positions SBM as the first municipality in South Africa to proactively address digital accessibility at a community-wide level.

Phase 2

Empowering the SBM Digital Citizen

Central to this digital evolution is the introduction of the Digital Citizen App, developed in collaboration with Amoeba TSC as part of the broader Baobab Fibre Project. The application serves as a dynamic bridge between citizens, the municipality, and service providers—streamlining communication and delivering a truly connected citizen experience.
 
Key features include:
  • Real-time communication and notifications
  • Emergency assistance functionality
  • Integrated helpdesk support
  • Utility tracking and digital payments
  • Access to municipal documents and services
  • Event updates, facility bookings, and community galleries
Through this platform, SBM is redefining citizen engagement and setting a new benchmark for smart municipal governance in South Africa.

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